Urban Chat Help Center
Support, safety, and how it works
Tap ? anywhere in the app for a quick overlay. Use this Help Center when you want the full docs - guides, Safety Center, community rules, and policies.
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Product guides
Short explainers for Home, Chat, Link Up, Circles, Porch, and every main tab.
FAQ
100+ common questions with real answers — search or browse by topic.
Points & top-ups
How to earn, spend and top up points ($5–$100), and what a Live host gets from a gift.
Safety Center
Meeting-offline tips, block and report, age requirements, and how we review flags.
Community Guidelines
What we ban, what "respect the block" means, and how enforcement works.
Accessibility
WCAG 2.1 AA target, keyboard support, and how to report access barriers.
Account help
Password reset
Use Forgot password? on Sign In, or open password reset.
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